A possible Canada Post service disruption could begin this month. If it happens, the service disruption will impact the delivery of your paper documents. To help you stay current on your taxes, utilities and payments to the Town of Hanna, we are providing the following information.
Tax Notices
To avoid any issues resulting from the potential postal strike, Tax Notices were mailed May 16th, rather than the usual June mail date. Taxes are due August 31, 2025 however, as this date falls outside of business hours, payments will be accepted on September 2nd, 2025. A 4% penalty will be applied to any portion of the current tax levy as of September 3rd. Non-receipt of your tax notice does not exempt you from penalties.
- If your property is registered for pre-authorized payments, your tax notice will indicate what your July payment is estimated to be, however your balance remaining shown on the tax notice does not include the May & June payments. Once these payments have been withdrawn, if there is any difference between what is outlined on your notice, and what your July payment will be, notification will be sent to property owners.
Property owners are welcome to email hanna.ca/contact-us to request an emailed copy of your notice, if you have not received it via mail.
Utility Bills
Utility bills were generated and mailed about May 09, 2025, and are due by May 31, 2025. Even if you don’t receive your bill in the mail, you should assume you owe a payment. If you’ve signed up for paperless billing, you’ll receive your bill by email. To sign up, visit MyHanna.ca and use the access code from a previous bill.
Payments FROM the Town of Hanna
If you’re expecting a payment from the Town of Hanna (such as grant funds or reimbursements), please contact the payables department at hanna.ca/contact-us to make arrangements. We encourage vendors and grant recipients to set up Electronic Funds Transfer (EFT) to avoid delays.
Invoices
If you’re expecting to receive an invoice from the Town, we will email it to you if we have your email address.
Planning and Development
All planning and development documents, including permits, will be sent by email during the postal strike.
Payment Options
Here’s how you can pay the Town of Hanna during the postal strike:
- Electronic Funds Transfer (EFT): Send payments to payments@hanna.ca. Include details in the notes to ensure your payment is applied correctly.
- Pre-Authorized Payments: You can set up automatic payments for property taxes and utility bills.
- Telephone or Online Banking: Add the Town of Hanna as a vendor through your bank.
- Bank Wicket: You can pay utility bills at the bank, but property taxes are not accepted at bank wickets or ATMs.
- OptionPay: Use a credit card to pay through this service (fees apply).
- In Person: Visit the Town Office at 302 2 Avenue West during business hours.
Important Dates to Remember
Did you know that you may NOT appeal your property taxes? You may however appeal the assessment of your property, which is what your taxes are based on.
Assessment notices are sent in March, months before tax notices. The2025 assessment appeal deadline is 4:30pm on Tuesday, May 20th.
A written complaint must be delivered to the Joint Assessment Review Board clerk at the Town Office by the date shown on the property assessment notice. The appeal processing fee for each parcel or account must accompany the written complaint. The fee ranges between $50 and $650 depending on if your complaint is concerning a residential property, an apartment complex or a commercial property for example. (as per bylaw #954-2012)
Download the Assessment Review Board Complaint Form from Alberta Municipal Affairs.
Town Office Hours
The Town Office is open from 8:30 AM to 4:30 PM, Monday to Friday.
We appreciate your patience during this time and encourage you to take advantage of online and electronic services to avoid delays.