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Utilities

Electronic Billing

The Town of Hanna is pleased to provide our customers the opportunity to receive paperless billing! Eliminate the clutter of traditional paper bills by switching to our easy and secure electronic billing option for your Town of Hanna utilities.

By registering for e-Billing, you can:

  • Open and view your bill as soons it is ready
  • View past utility statements
  • Download and save a copy of your bill for your records
  • Reduce your paper clutter

* e-Billing service is not available for tenant accounts.

To begin, go to www.MyHanna.ca

eBill Instructions

For detailed instructions how to register for electronic billing

Water & Sewer

The Town of Hanna Utility Department provides for the distribution and collection of water and sewer. Garbage collection and disposal are contracted services.

The fees to provide Water, Sewer, Garbage collection and disposal are invoiced bi-monthly every second month) by the Town of Hanna.  The charges (effective May 1, 2021) for providing these services are as follows:

  1. Water – The fixed operating charge to provide the service to the property is $55 bi-monthly.  Water used over “0” cubic meters charged $2.89 per cubic meter. Water source and treatment information is provided below. 
  2. Sewer – The fixed operating charge to provide sewage collection and treatment is $30 bi-monthly.  Based on water consumption, an additional $0.30 per cubic meter is charged for over “30” cubic meters of water used. 
  3. Garbage Collection – Residential – The fixed operating charge to pick up a maximum of 3 bags per week is $11 bi-monthly.  
  4. Garbage Collection – Commercial – The Town does not provide commercial garbage collection.
  5. Regional Waste Fee – The fixed operating charge to dispose of solid waste is $44 bi-monthly.

Minimum Residential Utility Bill:  with water at zero consumption and including sewer, garbage and regional waste fees totals $140 for a bi-monthly billing. 

Minimum Commercial Utility Bill:  with water at zero consumption and including sewer and regional waste fees totals $129 for a bi-monthly billing.

The Town of Hanna offers a variety of utility payment methods.  The Utility Bylaw can be viewed by visiting the Bylaws page on this website.

Water Supply

The source of water is the Red Deer River. The reservoir capacity, measured in treated substance, is 4,546,000 litres (1,200,926 gallons). The water is treated by the Henry Kroeger Regional Water Services Commission which supplies treated water to Hanna, Oyen, Starland County and parts of Special Areas, among others. 

Is your Water Bill Higher Than Expected?

The Utility Rate bylaw sets a base rate per cubic meter. Did you know that one cubic meter is 1,000 liters or 220 gallons?

The following gives approximate costs based on average consumption rates:

Use Unit Avg Volume (m3) Cost in Dollars 2020
Low Flow Toilet per flush 0.007 $0.02
Standard Toilet per flush 0.020 $0.06
Standard Bathtub per fill 0.140 $0.40
Oversized Bathtub per fill 0.250 $.72
Washing Machine per full load 0.200 $0.58
Dishwasher per load 0.050  $0.15
Shower (low flow head) 10 min 0.090 $0.26
Shower (standard head) 10 min 0.275 $0.80
Lawn Sprinkler – low flow per hour 0.950 $2.75
Underground irrigation per hour 2.720 $7.86


High Consumption? Here are possible problems.

Use Volume (m3/day) Cost per Day Cost per Year
Leaking Faucet – slow 0.070 $0.20 $73.00
Leaking Faucet – steady 0.115 $0.33 $120.45
Leaking Faucet – stream 0.450 $1.27 $474.50
Running Toilet 2.50 $7.08 $2,638.95

Although a leaky toilet may seem like a minor issue, it can dramatically increase your water consumption. Checking for leaks and fixing them promptly can help lower your water consumption.

Garbage Collection & Waste

Phone Number: (403)-854-4433
Waste Site Phone Number: (403)-854-3308
Hours of Operation: Tuesday – Saturday; 9:00 am – 5:00 pm

Garbage Collection

Residential garbage is collected weekly on Tuesday, Wednesday or Thursday depending on where you live in the Town of Hanna. See Map:

Waste Map

Industrial and commercial garbage is collected as contracted.

Each household pays a bi-monthly fee for solid waste (on the utility bill) which entitles you to a collection of up to 3 bags of garbage per week. There is a standard sized bag limit (27″ x 38″), at a cost of $18.00 bi-monthly.

Garbage Preparation Tips

  1. The Town of Hanna has a 3 bag per household limit for garbage collection.
  2. Garbage and waste must be drained and securely wrapped and properly tied.  It must be in a container to protect it from animals or birds.
  3. Waste paper and cardboard must be tied in bundles and placed within or beside the garbage or waste receptacle for removal.  Each bundle counts as a unit of garbage.
  4. Clippings, lawn cuttings, shrubs and trees are to be compacted and securely tied in bundles or placed in garbage cans or boxes and placed beside the waste receptacles. They cannot exceed 50 pounds (22.5kg) in weight or 1.5 meters (5 feet) in length.  Again, each bundle, bag or box counts as a unit of garbage.

Garbage above the limit can be taken to the Hanna Waste Transfer Site at no charge. The Waste Transfer Site also has facilities for recycling.

If you have any questions regarding utility billing, please contact the Town of Hanna Office.

Waste Disposal

Hanna residents have access to both the Waste Transfer Site and the Youngstown Landfill. Each site has regulations and lists prohibited materials. Please research the appropriate collection point before disposing of your refuse. * A bi-monthly fee of $33.50 is charged on residential utility bills to pay for the operation of the Big Country Regional Waste Authority.

For more information about the Waste Transfer Site and the Youngstown Landfill:  Big Country Waste Management Commission.

Compost Pick Up

Town of Hanna provides collection of leaves and garden refuse twice a year. Only yard waste that has been collected into clear plastic or certified compostable bags will be picked up. Residents may put out an unlimited number of compost filled bags by 7:00 am in the same location as garbage collection.

Items in approved bags that will be removed include:

  • Grass clippings
  • Leaves, flowers, weeds, plants
  • Sod & soil
  • Weigh less than 50lbs & in clear or certified compostable bags.

Other items that will be removed include:

  • Branches & twigs bundles and piled beside the trash cans
  • Branches & twigs too small to be bundles but bagged separately in approved bags

Items that are NOT accepted in the compost program will not be removed and include:

  • Hazardous waste (the Recycling Roundup, held annually is available for these items)
  • Mattresses
  • Railroad ties, construction or demo materials
  • Auto parts, tires, engines, batteries, etc.
  • Plastics
  • Animal waste & pet litter
  • Rocks & stones
  • Kitchen food scraps

IMPORTANT: Colored bags are considered household garbage and limited to the usual three-bag quota.

Fridge or Freezer Removal

  1. Register and pay for pickup at the Town Office. There is a $30 fee for the removal of freon.
  2. Set the appliance beside your garbage

 

NOTE:

Bags labeled as biodegradable and oxo-degradable are also made from plastic and do not belong in compost.

Like plastic bags, these break down into small pieces of plastic that will contaminate the finished compost.

Recycling

The Hanna Waste Transfer Site has facilities for the recycling of cardboard, paper, compost materials, electronics, glass, tin, and paint. There are also containers for mixed paper, glass, and tin in the parking lot at Super A.  Plastics are not recycled at this time.

Can I recycle?

Of course! The Town of Hanna encourages recycling. Recycling bins for mixed paper and cardboard can be found in the 600 block of 2nd Avenue West (near Super A/Pharmasave).  People can deposit their recycling or it can be taken to the Waste Transfer Site along with any electronics and paint.

Also, bottles and cans can be recycled at the Bottle Depot at 410 – 4th Ave. East.

Where is the waste transfer site and what are the hours of operation?

If you follow Palliser Trail North, right out of Hanna you will come to the Waster Transfer Site on the East side of the road fondly known as The Snake Trail.

The Hanna site is open Tuesday – Saturday 9:00 am – 5:00 pm.  

The phone number at the site is (403) 854-3308 but the staff there are often outside working.

I am leaving for the winter. Can I request that my water be turned off?

Similar to other utility services, the Town of Hanna has implemented a fixed operating charge.  The fixed operating charge is the cost to provide the service to the property, regardless of whether the service is utilized or not.  The owner will be responsible for the fixed operating charges for the service at all times. The Town will not reduce the fixed costs for vacant properties for sale or extended vacations.

I'm moving to Hanna and I need water, sewer and garbage pickup. Who do I talk to?

To ensure your garbage is picked up and your water will be turned on and billed correctly, please contact the Town Office.

The contact information can be found at the bottom of every website page. 

Portions of a billing period will be pro-rated accordingly.

How do I know when my garbage pick up is scheduled?

Residential garbage is picked up each Tuesday or Wednesday. Please consult the to see your pickup day. 

Waste Map

What are my payment options?

We accept cash, cheque, debit, online bill payments and pre-authorized payments.  Detailed information can be found here.

I am working on my home and need the water disconnected. Who do I call?

Please contact the Town Office. Except in an emergency, a minimum of two working days notice is required. There is a fee of $50.00 to disconnect and/or reconnect the service.

Power, Gas & Telephone

Visit the Utilities Consumer Advocate website to compare electricity and gas prices in our area, view historical rates, or get help resolving utility related issues.

Visit energyrates.ca to compare energy rates in Alberta.  Includes energy plans and electricity and natural gas prices offered by the most popular energy retailers and regulated providers in Alberta, Manitoba, Ontario and Saskatchewan

 

Power
ATCO Electric: Administered out of Hanna Office  800-668-2248
Electricity Retailers: 310-4455
Natural Gas
AltaGas Utilities: Administered out of Leduc 866-222-2067
Telephone
Telus Administered through phone or website 310-2255
Internet Providers
Axia Axia
Adam Baldick – Community Engagement
844-276-2888
Netago Wireless 105 2nd Ave W, Hanna 866-346-7822
Telus 310-2255
Mobile Communication
Telus Mobility: Hanna GM: 105 Palliser Trail 403-854-3233

Hanna is connected by the Alberta SuperNet – a high-speed broadband network which connects approximately 4,200 hospitals, schools, libraries, municipal and provincial government offices in over 400 Alberta communities.