Town Office

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Utilities

Garbage Collection & Waste

Phone Number: (403)-854-4433
Waste Site Phone Number: (403)-854-3308
Hours of Operation: Tuesday – Saturday; 9:00 am – 5:00 pm

Garbage Collection

Residential garbage is collected weekly on Tuesday, Wednesday or Thursday depending on where you live in the Town of Hanna. See Map:

Waste Map

Industrial and commercial garbage is collected as contracted.

Each household pays a bi-monthly fee for solid waste (on the utility bill) which entitles you to a collection of up to 3 bags of garbage per week. There is a standard sized bag limit (27″ x 38″), at a cost of $18.00 bi-monthly.

Garbage Preparation Tips

  1. The Town of Hanna has a 3 bag per household limit for garbage collection.
  2. Garbage and waste must be drained and securely wrapped and properly tied.  It must be in a container to protect it from animals or birds.
  3. Waste paper and cardboard must be tied in bundles and placed within or beside the garbage or waste receptacle for removal.  Each bundle counts as a unit of garbage.
  4. Clippings, lawn cuttings, shrubs and trees are to be compacted and securely tied in bundles or placed in garbage cans or boxes and placed beside the waste receptacles. They cannot exceed 50 pounds (22.5kg) in weight or 1.5 meters (5 feet) in length.  Again, each bundle, bag or box counts as a unit of garbage.

Garbage above the limit can be taken to the Hanna Waste Transfer Site at no charge. The Waste Transfer Site also has facilities for recycling.

If you have any questions regarding utility billing, please contact the Town of Hanna Office.

Waste Disposal

Hanna residents have access to both the Waste Transfer Site and the Youngstown Landfill. Each site has regulations and lists prohibited materials. Please research the appropriate collection point before disposing of your refuse. * A bi-monthly fee of $33.50 is charged on residential utility bills to pay for the operation of the Big Country Regional Waste Authority.

For more information about the Waste Transfer Site and the Youngstown Landfill:  Big Country Waste Management Commission.

Compost Pick Up

Twice a year, Town of Hanna offers to pick up compost.  Spring pick up is typically done right after the May long weekend and fall pick up is done in late September or early October.   People are encouraged to take their own yard waste and heavy items to the waste transfer site but for those who are unable, the Town conducts these pickups to assist.

  • Items must be in 4′ (foot) sections, bundled or in certified compostable bags or clear plastic bags to be picked up.
  • Loose branches, leaves, and piled neatly beside the garbage cans will be picked up.

Certified Compostable

When buying compostable bags, look for the certified compostable logo on the box.  The bags will be tinted (green or brown) and will have the certified compostable logo printed directly on the bag.

Below are some examples of certified compostable bags carried by retailers in Hanna.  This is not a complete list – contact your preferred location to confirm availability.

NOTE: Bags labelled as biodegradable and oxo-degradable are also made from plastic and do not belong in the compost.

Fridge or Freezer Removal

  1. Leave your name, address and $20.00 for the Waste Disposal Site fee at the Town Office.
  2. Set the appliance beside your garbage.

 

NOTE:

Bags labeled as biodegradable and oxo-degradable are also made from plastic and do not belong in compost.

Like plastic bags, these break down into small pieces of plastic that will contaminate the finished compost.

Recycling

The Hanna Waste Transfer Site has facilities for the recycling of cardboard, paper, compost materials, electronics, glass, tin, and paint. There are also containers for mixed paper, glass, and tin in the parking lot at Super A.  Plastics are not recycled at this time.

Water & Sewer

The Town of Hanna Utility Department provides for the distribution and collection of water and sewer. Garbage collection and disposal are contracted services.

The fees to provide Water, Sewer, Garbage collection and disposal are invoiced bi-monthly every second month) by the Town of Hanna.  The charges (current as of January 1, 2020) for providing these services are as follows:

  1. Water – The fixed operating charge to provide the service to the property is $55 bi-monthly.  Water used over “0” cubic meters charged $2.83 per cubic meter. Water source and treatment information is provided below. 
  2. Sewer – The fixed operating charge to provide sewage collection and treatment is $30 bi-monthly.  Based on water consumption, an additional $0.30 per cubic meter is charged for over “30”cubic meters of water used. 
  3. Garbage Collection – Residential – The fixed operating charge to pick up a maximum of 3 bags per week is $11 bi-monthly.  
  4. Garbage Collection – Commercial – The Town does not provide commercial garbage collection.
  5. Regional Waste Fee – The fixed operating charge to dispose of solid waste is $37.50 bi-monthly.

Minimum Residential Utility Bill:  with water at zero consumption and including sewer, garbage and regional waste fees totals $133.50 for a bi-monthly billing. 

Minimum Commercial Utility Bill:  with water at zero consumption and including sewer and regional waste fees totals $122.50 for a bi-monthly billing.

The Town of Hanna offers a variety of utility payment methods.  The Utility Bylaw can be viewed by visiting the Bylaws page on this website.

Water Supply

The source of water is the Red Deer River. The reservoir capacity, measured in treated substance, is 4,546,000 litres (1,200,926 gallons). The water is treated by the Henry Kroeger Regional Water Services Commission which supplies treated water to Hanna, Oyen, Starland County and parts of Special Areas, among others. 

Is your Water Bill Higher Then Expected?

The Utility Rate bylaw sets a base rate per cubic metre. Did you know that one cubic meter is 1,000 litres or 220 gallons?

The following gives approximate costs based on average consumption rates:

Use Unit Avg Volume (m3) Cost in Dollars 2020
Low Flow Toilet per flush 0.007 $0.02
Standard Toilet per flush 0.020 $0.06
Standard Bathtub per fill 0.140 $0.40
Oversized Bathtub per fill 0.250 $.71
Washing Machine per full load 0.200 $0.57
Dishwasher per load 0.050  $0.14
Shower (low flow head) 10 min 0.090 $0.25
Shower (standard head) 10 min 0.275 $0.78
Lawn Sprinkler – low flow per hour 0.950 $2.69
Underground irrigation per hour 2.720 $7.70

 
High Consumption? Here are possible problems.

Use Volume (m3/day) Cost per Day Cost per Year
Leaking Faucet – slow 0.070 $0.20 $73.00
Leaking Faucet – steady 0.115 $0.33 $120.45
Leaking Faucet – stream 0.450 $1.27 $463.55
Running Toilet 2.50 $7.08 $2,584.20

 Although a leaky toilet may seem like a minor issue, it can dramatically increase your water consumption. Checking for leaks and fixing them promptly can help lower your water consumption.

Power, Gas & Telephone

Visit the Utilities Consumer Advocate website to compare electricity and gas prices in our area, view historical rates, or get help resolving utility related issues.

Visit energyrates.ca to compare energy rates in Alberta.  Includes energy plans and electricity and natural gas prices offered by the most popular energy retailers and regulated providers in Alberta, Manitoba, Ontario and Saskatchewan

 

Power
ATCO Electric: Administered out of Hanna Office  800-668-2248
Electricity Retailers: 310-4455
Natural Gas
AltaGas Utilities: Administered out of Leduc 866-222-2067
Telephone
Telus Administered through phone or website 310-2255
Internet Providers
Axia Axia
Adam Baldick – Community Engagement
844-276-2888
Netago Wireless 105 2nd Ave W, Hanna 866-346-7822
Telus 310-2255
Mobile Communication
Telus Mobility: Hanna GM: 105 Palliser Trail 403-854-3233

Hanna is connected by the Alberta SuperNet – a high-speed broadband network which connects approximately 4,200 hospitals, schools, libraries, municipal and provincial government offices in over 400 Alberta communities.

Can I recycle?

Of course! The Town of Hanna encourages recycling. Recycling bins for mixed paper and cardboard can be found in the 600 block of 2nd Avenue West (near Super A/Pharmasave).  People can deposit their recycling or it can be taken to the Waste Transfer Site along with any electronics and paint.

Also, bottles and cans can be recycled at the Bottle Depot at 410 – 4th Ave. East.

Where is the waste transfer site and what are the hours of operation?

If you follow Palliser Trail North, right out of Hanna you will come to the Waster Transfer Site on the East side of the road fondly known as The Snake Trail.

The Hanna site is open Tuesday – Saturday 9:00 am – 5:00 pm.  

The phone number at the site is (403) 854-3308 but the staff there are often outside working.

I am leaving for the winter. Can I request that my water be turned off?

Similar to other utility services, the Town of Hanna has implemented a fixed operating charge.  The fixed operating charge is the cost to provide the service to the property, regardless of whether the service is utilized or not.  The owner will be responsible for the fixed operating charges for the service at all times. The Town will not reduce the fixed costs for vacant properties for sale or extended vacations.

I'm moving to Hanna and I need water, sewer and garbage pickup. Who do I talk to?

To ensure your garbage is picked up and your water will be turned on and billed correctly, please contact the Town Office.

The contact information can be found at the bottom of every website page. 

Portions of a billing period will be pro-rated accordingly.

How do I know when my garbage pick up is scheduled?

Residential garbage is picked up each Tuesday or Wednesday. Please consult the to see your pickup day. 

Waste Map

What are my payment options?

We accept cash, cheque, debit, online bill payments and pre-authorized payments.  Detailed information can be found here.

I am working on my home and need the water disconnected. Who do I call?

Please contact the Town Office. Except in an emergency, a minimum of two working days notice is required. There is a fee of $50.00 to disconnect and/or reconnect the service.