Due to the ongoing postal strike, the Town of Hanna is making changes to how we send and receive important documents. Here is what you need to know.
Tax Arrears
The deadline for paying outstanding property taxes is 4:30 PM on December 31, 2024. Usually, tax arrears letters are mailed in November, but this year, they will only be sent if the postal strike ends by December 6. Even if you don’t receive a letter, you are still responsible for paying your taxes on time. A 5% penalty will be applied to any unpaid taxes after the deadline.
Utility Bills
Utility bills will be created around January 10, 2025, and are due by January 31, 2025. Even if you don’t receive your bill in the mail, you should assume you owe a payment. If you’ve signed up for paperless billing, you’ll receive your bill by email. To sign up, visit MyHanna.ca and use the access code from a previous bill.
Payments FROM the Town of Hanna
If you’re expecting a payment from the Town of Hanna (such as grant funds or reimbursements), please contact the payables department at admin@hanna.ca to make arrangements. We encourage vendors and grant recipients to set up Electronic Funds Transfer (EFT) to avoid delays.
Invoices
If you’re expecting to receive an invoice from the Town, we will email it to you if we have your email address.
Planning and Development
All planning and development documents, including permits, will be sent by email during the postal strike.
Payment Options
Here’s how you can pay the Town of Hanna during the postal strike:
- Electronic Funds Transfer (EFT): Send payments to payments@hanna.ca. Include details in the notes to ensure your payment is applied correctly.
- Pre-Authorized Payments: You can set up automatic payments for property taxes and utility bills.
- Telephone or Online Banking: Add the Town of Hanna as a vendor through your bank.
- Bank Wicket: You can pay utility bills at the bank, but property taxes are not accepted at bank wickets or ATMs.
- OptionPay: Use a credit card to pay through this service (fees apply).
- In Person: Visit the Town Office at 302 2 Avenue West during business hours.
Town Office Hours
The Town Office is open from 8:30 AM to 4:30 PM, Monday to Friday. If you have any questions, please contact us at 403-854-4433 or email admin@hanna.ca.
We appreciate your patience during this time and encourage you to take advantage of online and electronic services to avoid delays.