Town Office

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What is a wireless/wi-fi network?

A wireless network allows people to connect their laptops or mobile devices to the internet without having to physically plug into a network port.

What do I need to use wireless at a Town facility?
  • You will need a Wi-Fi compliant wireless laptop or device.
  • Most Wi-Fi equipment will be compatible but the Town cannot guarantee the compatibility of your equipment with the wireless network.
  • You will need a web browser such as Internet Explorer, Firefox, Safari, Opera, or Chrome.
  • Set your TCP/IP properties to ‘Obtain an IP address automatically’.
  • It is highly recommended you have a fully charged battery in your device.
How do I connect to a wireless network?

Every wireless card is different but here are some general instructions:

  • Open your wireless connection software or tool usually in your settings.  In your software you will be able to scan for any wireless networks.
  • Your software should present you with all the wireless connections available to you.  In this case, it will be ToH Guest.
  • Choose ‘activate’ or ‘connect’, depending on the manufacturer of your device.  Now you are associated with the wireless network.
  • Open a web browser and you will see a Town of Hanna login page.  Directly underneath the username and password login boxes, is a link for Free Public WiFi.
  • Read the terms and conditions and follow the instructions.  Once you have accepted you will be connected to the Town of Hanna Public Wireless.
My built in wireless network card will not work. How do I enable it?
  • Please refer to your device’s manual on how to enable your Wireless (Wi-Fi).
Will Town employees help me configure my device?

No, Town employees are not able to provide technical assistance and no guarantee is given that you will be able to make a wireless connection.  Town employees cannot accept any liability for handling your equipment.

Is the Town's wireless network encrypted?
  • No, the wireless network is not encrypted.  Information sent from or to your device could be captured by someone else using a wireless device and the appropriate software.  The Town assumes no responsibility for the safety, security, files, information or data stored on your device.


How can I protect my device from viruses and spyware?

People who connect to the wireless network must take responsibility for virus/spyware protection of their own equipment.  It is recommended that you have antivirus and anti-spyware software installed on your device.  You should also ensure that your virus and spyware definitions are always up to date.  Other tips include:

  • Don’t go to unknown/untrusted sites.
  • Use a Phishing filter with your browser.
  • Do not open e-mails from unknown contacts.
  • Beware of suspicious e-mails from contacts you do know, their account may have been compromised.
  • Do not click on suspicious links.
  • Scan files you download for viruses or spyware.
  • Keep your antivirus and security software up to date.
What could happen if I have a virus?

Your files and data could be stolen, lost or compromised in some way.  Virus protection is the responsibility of each client.  If a client’s device is attempting to infect other equipment with a virus, the client’s access to the wireless network will be removed from the network.

Will I be able to print?
  • No, there are no printers connected to the wireless network.
Does the Town provide laptops or tablets for people to use?

No.  People must use their own.

Here are some tips to help you use the wireless network.


  • Set your wireless card according to the manufacturer’s instructions.
  • Make sure to set your TCP/IP properties to ‘Obtain an IP address automatically’.
  • If requested, choose infrastructure mode rather than ad-hoc mode.
  • Turn encryption (WEP) off.
  • Devices sometimes hide your MAC address from being seen.  You will need to click the ‘i’ beside the network you are wanting to connect to and turn of the hidden feature.
  • Make sure you are using the SSID name “ToH_Guest”.
  • Make sure all anti-virus and anti-spyware software are current and the definitions are up to date.
  • Use firewall software and make sure your operating system has the latest security patches.
  • Arrive with a charged battery and be prepared to be self-powered.
  • Headphones are required for audio to avoid disturbing other customers.



Will I be disconnected when moving to another building or outside?
  • Minimizing your movement is recommended. The coverage outside the buildings is limited so the connection will likely drop once you are outside.

Can I use a fixed IP address on the wireless network?
  • No, you cannot because the IP addresses are allocated dynamically by the server.
Where in Hanna is public Wi-Fi available?
  • Visitor Information Centre
  • Centennial Place
  • Swimming Pool
  • Arena ice surface and lobby
  • Curling Rink ice surface and lobby
  • Community Centre
  • Fox Lake Park
Can I use the wireless network for more than the four free hours?
  • In order to access more than four hours, you will need to purchase a username and password.  These need to be purchased in advance. When booking a facility for a special event, ask the booking agent about availability and rates.  If the public wireless is not available at the facility you are using there are private enterprise options available for temporary connections that we can recommend.